Why Social Media Training Matters

With the proven impact of social media on businesses today, it’s surprising that many companies are unaware of the importance of social media training. Not just anyone can successfully manage a social media marketing campaign without proven training and knowledge in the field.

You want your social media personnel to be trained experts. They should know the difference between a poorly executed Facebook or Twitter post while understanding how to present your company in the best light possible. A successful social media marketing campaign depends entirely upon the training of your social media experts – if they aren’t properly trained, your campaign could run amok.

In order to properly train your social media experts, make sure they know what you want from them. Give them an editorial calendar with key ideas and messages you want to promote while encouraging them to use their own voice for authenticity.

Next, give an overview of the core social media sites your company uses. Encourage social media personnel to obtain comprehensive knowledge of each of the major social platforms they’ll be using and how to effectively engage consumers on those platforms.

Finally, proper social media training should also include ways your social media experts should interact with customers. While social media provides an invaluable tool for receiving feedback from consumers, it can also leave your company open to negative feedback. Train your employees to promptly and politely respond to all customer feedback – negative or otherwise – to leave consumers with the impression that you are a company that genuinely cares.

With the right training and guidance, your company can launch a successful social media marketing campaign. For more information, contact us today.

Tools to Leverage Social Media Marketing Campaigns

Strong practices with social media marketing can lead to impressive gains in visitors, followers, and potential business, as a result.  However, while some businesses will do a good job with social media marketing campaigns, it isn’t enough.  Sometimes, you have to have the right tools to do the job.

Such technological tools can make a big difference.  In a recent article, Sean Johnson identifies six free tools that can help businesses leverage social media for further progress.

  1. TweetReach: This free Twitter-based tool offers analytics for keywords, Tweet text, Twitter handle, and URLs.  It is helpful for determining how many tweets are being shared and read.
  2. Twitalyzer: Along the same lines of TweetReach, Twitalyzer offers free and paid plans to bring users an impressive array of analytics.  Reports can come in handy for keeping track of progress for certain campaigns.
  3. Facebook Insights: This dashboard is accessible for anyone that has a Facebook page.  Take a look at how many people are seeing each of your posts, as well as graphical analyses of your page.
  4. HowSociable: With six free analyzed networks, HowSociable provides you with an online score for your presence among social media networks.  Measure your brand with this effective tool; paid plans are available for further reach.
  5. Google Analytics Social Reports: Social Reports is an included tool within Google Analytics, providing you with a helpful overview of your social network presence.
  6. Topsy: A “real-time social search engine,” according to Johnson, Topsy can help you monitor the latest social activity.  Johnson reports that it was used to receive regular email updates on a particular link.

These and other social media tools can greatly impact campaigns.  Contact us to learn more about the wide world of social media marketing.

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