How to Use Social Media Marketing To Attract and Retain Customers

Social media websites are all the rage these days. We comment on friends’ photos, news feeds, jokes, and other activities multiple times a day. But is it possible that these very same social outlets can be a boon for marketing businesses?

Using social media marketing is a very effective method of communicating with both prospective and established customers. In fact, according to a University of Massachusetts marketing research study, 73% of Fortune 500 companies utilize Twitter to announce product information and news. Meanwhile, 66% of Fortune 500 companies have a presence on Facebook. Many others also utilized social media sites such as YouTube and Pinterest to further enhance their marketing campaigns.

One of the more effective ways that businesses can leverage social media is by publishing informative articles and answering customer queries. If customers find the information valuable, they will, in turn, share it with others which could help drive even more attention to the business.

To take this trend a step further, utilizing such elements as social media buttons on a business website is an effective means of spreading the word. For example, a Facebook or Twitter feed link would make sharing web content easier for visitors.

Ensuring that the content is shareable is essential in any social media marketing program. This can be done by helping customers solve common problems, using humor, and even giveaways and contests. The right kind of stories and contests could even go viral and further build the customer base.

One common pitfall to avoid when using social media is to overdo the approach. Cie Andrea Hayden,a Chicago digital marketing consultant, advises to just concentrate on one or two outlets to communicate with your audience and use them wisely, perhaps spending up to two hours a day interacting with visitors on those platforms by answering questions, offering advice, and continuing conversations.

While building a successful customer base using social media marketing can take time and patience, you will soon reap the rewards of increased traffic and sales. Contact us for more information on how you can use social media in your marketing campaign to generate sales.

Why Social Media Training Matters

With the proven impact of social media on businesses today, it’s surprising that many companies are unaware of the importance of social media training. Not just anyone can successfully manage a social media marketing campaign without proven training and knowledge in the field.

You want your social media personnel to be trained experts. They should know the difference between a poorly executed Facebook or Twitter post while understanding how to present your company in the best light possible. A successful social media marketing campaign depends entirely upon the training of your social media experts – if they aren’t properly trained, your campaign could run amok.

In order to properly train your social media experts, make sure they know what you want from them. Give them an editorial calendar with key ideas and messages you want to promote while encouraging them to use their own voice for authenticity.

Next, give an overview of the core social media sites your company uses. Encourage social media personnel to obtain comprehensive knowledge of each of the major social platforms they’ll be using and how to effectively engage consumers on those platforms.

Finally, proper social media training should also include ways your social media experts should interact with customers. While social media provides an invaluable tool for receiving feedback from consumers, it can also leave your company open to negative feedback. Train your employees to promptly and politely respond to all customer feedback – negative or otherwise – to leave consumers with the impression that you are a company that genuinely cares.

With the right training and guidance, your company can launch a successful social media marketing campaign. For more information, contact us today.

Social Media Marketing turns Visual

Social media marketing may very well be the hottest type of online marketing today.  And within social media marketing, there are networks that are experiencing rapid growth.  Sites like Tumblr and Pinterest are appealing to social users, making visual social networks a hot commodity.

According to Francis Bea, these photo-sharing social networks are the “elephant in the room” for marketers.  After all, Bea notes that all of the major networks have made big moves in this direction:

  • Google has acquired Nik Software and its photo app Snapseed
  • Facebook obtaining Instagram
  • Twitter keeping up with native photo-friendly features (filters)

But how effective can photo-sharing networks be with purchases.  Bea cites a Bizrate Insights study that found that 69 percent of users on Pinterest were motivated to make a purchase – as opposed to 40 percent on Facebook.  The study found it to be more inspirational, pointing to its ability to organize products and obtain ideas.

These types of opportunities are certainly present for businesses.  For those that offer visually-appealing products and services, there is great potential on these sites.  Even those that don’t necessarily fall into the “typical” type of business to use photo-sharing networks can still use it creatively.

This elephant in the room could be something that businesses should pursue, extending their reach and capitalizing on this growing niche in social media.  Businesses are already using it to connect with social media users, expand visibility, and to add content to their website.  Contact us to learn more about the world of social media marketing.

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