B-to-B Marketing vs. B-to-C

What’s the difference between marketing to a consumer and marketing to a corporation? I think, it’s in the emotion.

Businesses like to think they make logical choices so the information you provide must be backed up with facts and figures and data. The business wants to know you understand their issues and have a rock solid plan to resolve them. The “how” you are going to do it is important. The resources involved, time, etc. play into the decision. Testimonials help.

Consumers also like to think they are making logical decisions but they need less data and more stories. The stories are laden with how lives are transformed. They want to know that you connect with them on a personal level and understand their pain. Consumers are not as concerned about the process; they just want the pain to go away. Fix it now.

What other ways can you think of that makes marketing to a consumer different from marketing to a business?

About Debra Zimmer

After 25 years of growing entrepreneurial businesses at companies such as Microsoft, where she attracted 700,000 members into an online community in 18 months and then grew a second one to 250,000 members in 10 months, Debra Zimmer then struck out on her own to grow an online retail store to 6-figures of income and put it on AUTOPILOT for 3 years. With an engineering degree and an MBA from Columbia Business School, Debra is the undisputed expert in helping experts, entrepreneurs and executives to focus their brilliance and magnify their impact using social media and internet marketing tactics.

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